Team 1
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Team 2
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Teams
Name
Score
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monster
Reset all scores!
Oops!
×
shark
Other team loses 25 points!
Okay!
×
gift
Win 25 points!
Okay!
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baam
Lose 10 points!
Oops!
×
monster
Reset all scores!
Oops!
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star
Double points!
Okay!
×
gift
Win 25 points!
Okay!
×
lifesaver
Give 10 points!
Oops!
15
×
If the phone rings at work in how many rings should you answer it in?
3 rings
5 rings
7 rings
10 rings
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15
×
What is important to do when talking to a customer over the phone?
Speak loudly
Speak really slowly
Have a laugh with the customer
Smile
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Check
15
×
When a customer is complaining, what would you do?
Tell them to 'go away'
Look around and try to get someone else to help
Remain calm and listen
Talk over them making excuses
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Check
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Check
15
×
Customers expect businesses to respond to their emails within an hour.True/False
True
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trap
No points!
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seesaw
Swap points!
Okay!
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fairy
Take points!
5
10
15
20
25
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banana
Go to last place!
Oops!
15
×
Would I speak clearly and use language that the customer would understand?
Always
Sometimes
Often
Rarely
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15
×
What would you do if a mistake has been made?
Laugh
Apologise
Ignore the customer
Say "it's not my problem"
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Check
15
×
How is the best way to turn up to work?
In your training gear
Smart and business like
In anything that fits
In your old clothes
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15
×
Why is it important to make eye contact with a customer?
It shows them you are interested
It is professional
Because it's nice
Because you fancy them
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lifesaver
Give 15 points!
Oops!
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gold
Win 50 points!
Okay!
×
rocket
Go to first place!
Okay!
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thief
Give points!
5
10
15
20
25
15
×
Why should you always give the customer your complete attention?
To show that you are listening
Because you like them
It is professional
Because the customer likes talking
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15
×
Companies that make an effort to improve their customer experience also see employee engagement rates go up.True/False
True
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15
×
How would you view customer complaints?
A waste of valuable time
As a pain in the backside
At least is gives you a chance to talk to the customers
An opportunity to improve service
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Check
15
×
I work in a shop and I can not provide my customer with what he/she wants what would I do?
Laugh at them
Send them to the shop down the street
Suggest alternatives in store
Say "sorry I can't help"
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Check
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Check
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