Customer Service | Baamboozle - Baamboozle | The Most Fun Classroom Games!

Team 1
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Team 2
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Teams

Name

Score

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15

What is important to do when talking to a customer over the phone?

Oops!

Show

Check

Okay!

Check

15

Why is it important to make eye contact with a customer?

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Show

Check

Okay!

Check

monster

Reset all scores!

Oops!

gold

Win 50 points!

Okay!

fairy

Take points!

5

10

15

20

25

lifesaver

Give 25 points!

Oops!

15

Why should you always give the customer your complete attention?

Oops!

Show

Check

Okay!

Check

15

How would you view customer complaints?

Oops!

Show

Check

Okay!

Check

15

I work in a shop and I can not provide my customer with what he/she wants what would I do?

Oops!

Show

Check

Okay!

Check

15

Companies that make an effort to improve their customer experience also see employee engagement rates go up.True/False

True

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Check

Okay!

Check

15

When a customer is complaining, what would you do?

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Show

Check

Okay!

Check

trap

No points!

Oops!

star

Double points!

Okay!

shark

Other team loses 25 points!

Okay!

thief

Give points!

5

10

15

20

25

15

It is more expensive to acquire a new customer than it is to keep a current one.True/False

True

Oops!

Check

Okay!

Check

15

Customers expect businesses to respond to their emails within an hour.True/False

True

Oops!

Check

Okay!

Check

15

If the phone rings at work in how many rings should you answer it in?

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Show

Check

Okay!

Check

15

How is the best way to turn up to work?

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Show

Check

Okay!

Check

heart

Other team wins 25 points!

Oops!

seesaw

Swap points!

Okay!

gift

Win 15 points!

Okay!

lifesaver

Give 20 points!

Oops!

15

Would I speak clearly and use language that the customer would understand?

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Show

Check

Okay!

Check

15

What would you do if a mistake has been made?

Oops!

Show

Check

Okay!

Check

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