Customers expect businesses to respond to their emails within an hour.

4 out of 10 consumers will report a bad customer service experiecne

After having a positive experience with a company, 27% of customers would recommend it to a friend.

The average wait time on social media is two hours.

Customer satisfaction ratings for live chat are often higher than all other support channels, likely because of the speed and conversational nature.

The #1 reason people dislike calling companies: not being able to speak to a real person right away.

Consumers will wait on hold for an average of 30 minutes before hanging up.

U.S. companies lose $2 billion annually due to poor customer service.

33% of Americans say they’ll consider switching companies after just a single instance of poor service.

Americans are more likely to post about good experiences than poor experiences on social media.

Based only on appearance, it takes someone how long to form an opinion of someone else..

In 2022 the cutomer experience management market was worth $2 Billion.