Team 1
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Team 2
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Teams
Name
Score
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15
×
Americans are more likely to post about good experiences than poor experiences on social media.
True!
Oops!
Check
Okay!
Check
15
×
33% of Americans say they’ll consider switching companies after just a single instance of poor service.
True!
Oops!
Check
Okay!
Check
×
trap
No points!
Oops!
×
gift
Win 20 points!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
lifesaver
Give 20 points!
Oops!
15
×
Based only on appearance, it takes someone how long to form an opinion of someone else..
1 minute
30 seconds
an hour
1 second
Oops!
Show
Check
Okay!
Check
×
lifesaver
Give 25 points!
Oops!
×
seesaw
Swap points!
Okay!
×
rocket
Go to first place!
Okay!
×
baam
Lose 5 points!
Oops!
5
×
It is more expensive to acquire a new customer than it is to keep a current one.
True!
Oops!
Check
Okay!
Check
15
×
4 out of 10 consumers will report a bad customer service experiecne
False! It is 6 out of 10.
Oops!
Check
Okay!
Check
×
banana
Go to last place!
Oops!
×
rocket
Go to first place!
Okay!
×
rocket
Go to first place!
Okay!
×
baam
Lose 20 points!
Oops!
15
×
U.S. companies lose $2 billion annually due to poor customer service.
False! It's $62 billion!
Oops!
Check
Okay!
Check
15
×
After having a positive experience with a company, 27% of customers would recommend it to a friend.
False! It's 77%!
Oops!
Check
Okay!
Check
15
×
In 2022 the cutomer experience management market was worth $2 Billion.
False! It was worth $11.34 Billion!
Oops!
Check
Okay!
Check
×
banana
Go to last place!
Oops!
×
star
Double points!
Okay!
×
gift
Win 15 points!
Okay!
×
thief
Give points!
5
10
15
20
25
5
×
Customers expect businesses to respond to their emails within an hour.
True!
Oops!
Check
Okay!
Check
5
×
The average wait time on social media is two hours.
False! It's nine hours!
Oops!
Check
Okay!
Check
15
×
What is the most important aspect of customer service?
Not repeating information
Knowledgeable agent
Finding information myself
Resolving the issue in a single transaction
Oops!
Show
Check
Okay!
Check
15
×
Companies that make an effort to improve their customer experience also see employee engagement rates go up.
True!
Oops!
Check
Okay!
Check
×
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