There is a small puddle of water on the floor in the store about a foot wide. What do you do?
Answers will vary. Demonstrate using your hands how wide you think a foot is (then one person can go grab a ruler).
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15
Your work has given you a small stepstool but because you haven't used it before, you are uncomfortable using it to reach the top shelf. What do you do?
Answers Vary
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15
There's an angry customer at work. They received a defective product... what do you do?
Listen. Apologize. Show empathy. Maintain a calm tone of voice. Build and maintain trust. Don't take it personally. Resolve the issue. Listen.
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15
Your family will be going on vacation in two weeks, and you see your name on the work schedule for that time period… What do you do?
Answers Vary
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trap
No points!
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rocket
Go to first place!
Okay!
rocket
Go to first place!
Okay!
lifesaver
Give 25 points!
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15
You see a customer at your store stealing... What do you do?
Answers Vary
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15
You notice that the bathroom needs to be cleaned, but that isn’t a job you usually do… What do you do?
Answers Vary
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15
The trash can is overflowing. If you take it out to the dumpster, you’ll have to put in a new trash bag, but you don’t know where to find them… What do you do?
Answers Vary
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15
You are feeling really overwhelmed at work lately. You notice you think about the stresses of work even on your days off. What can you do?
Answers Vary
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15
Your boss quickly gives you directions for completing a new task, but once you start working, you forget what to do next… What do you do?
Answers Vary
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trap
No points!
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seesaw
Swap points!
Okay!
fairy
Take points!
5
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15
20
25
thief
Give points!
5
10
15
20
25
boom
Lose 50 points!
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seesaw
Swap points!
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rocket
Go to first place!
Okay!
banana
Go to last place!
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15
You are getting ready for work when you spill something on your uniform. It is the only uniform that you own… What do you do?
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15
You notice that many people at your workplace dress fancier than you but you find t-shirts and old sneakers comfortable. Why should you dress more professionally?
Answers Vary
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15
You're at work in the kitchen. You slip and touch a hot grill to stop yourself from falling and burned your hand... What do you do?
