A coworker asks you to cover a shift for them so they can visit a family member in the hospital, but you were planning on going to the pool that day… What do you do?
Answers Vary
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15
The manager assigns you to a shift where you will have to work with a coworker that you don’t get along with… What do you do?
Answers Vary
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Okay!
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15
Your work has given you a small stepstool but because you haven't used it before, you are uncomfortable using it to reach the top shelf. What do you do?
Answers Vary
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Okay!
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eraser
Reset score!
Oops!
shark
Other team loses 15 points!
Okay!
gift
Win 25 points!
Okay!
thief
Give points!
5
10
15
20
25
trap
No points!
Oops!
shark
Other team loses 20 points!
Okay!
rocket
Go to first place!
Okay!
banana
Go to last place!
Oops!
15
You are supposed to be at work at 8am, but when you wake up, you realize that it is already 8:05am and you are late… What do you do?
Answers Vary
Oops!
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Okay!
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15
There's an angry customer at work. They received a defective product... what do you do?
Listen. Apologize. Show empathy. Maintain a calm tone of voice. Build and maintain trust. Don't take it personally. Resolve the issue. Listen.
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15
You have finished restocking shelves and you aren’t sure what to do next… What do you do?
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15
You are feeling really overwhelmed at work lately. You notice you think about the stresses of work even on your days off. What can you do?
Answers Vary
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15
Your family will be going on vacation in two weeks, and you see your name on the work schedule for that time period… What do you do?
Answers Vary
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Okay!
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15
You're at work in the kitchen. You slip and touch a hot grill to stop yourself from falling and burned your hand... What do you do?
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15
You are at work and you are beginning to get a headache. You don’t have any medicine with you… What do you do?
Answers Vary
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Okay!
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15
You are on a break at work, but your friend is not. You decide to go talk to him anyway, but when your boss sees you both chatting, he gets angry… What do you do?
Answers Vary
Oops!
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Okay!
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15
There is a small puddle of water on the floor in the store about a foot wide. What do you do?
Answers will vary. Demonstrate using your hands how wide you think a foot is (then one person can go grab a ruler).
