When customers give you their personal information, it's your legal and ethical responsibility to make sure it stays private. Should you use CC or BCC when emailing multiple customers at once?
BCC
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15
Is misscutekitty0871@yahoo.com a good email address to use at work? Why or why not?
No, itโs not professional. Use something like your name and numbers.
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15
What are two examples of an opening phrases?
Dear, Hello, Good morning
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15
Your boss wants you to email a customer in response to a complaint. If you didnโt want the customer to see your bossโs email address, youโd put your bossโs address in the _______ field.
BCC
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15
What symbol do you click on to attach a document to your email?
Paperclip
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baam
Lose 10 points!
Oops!
fairy
Take points!
5
10
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20
25
fairy
Take points!
5
10
15
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25
baam
Lose 25 points!
Oops!
15
What should you do before sending your email?
Read and check for errors
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15
"Subject:" means...
The content of the e-mail or a clue about what the email is about.
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15
"Attached:" means...
A document or other file you want to send with the e-mail
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trap
No points!
Oops!
magnet
Take 20 points!
Okay!
rocket
Go to first place!
Okay!
thief
Give points!
5
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25
15
You should finish the e-mail with... (2 things)
A closing phrase and your name
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15
"Bcc:" means...
BLIND Carbon Copy- You want to share information with several people, but you donโt want email addresses to be visible to everyone.
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15
โReply allโ means
You respond to everyone in the email, only use when everyone needs info