James emails a purchase order to his supplier and lists his manager as a _______ recipient. His supplier’s manager now can contact James’ manager if James isn’t available. CC or BCC?

What symbol do you click on to attach a document to your email?

Your boss wants you to email a customer in response to a complaint. If you didn’t want the customer to see your boss’s email address, you’d put your boss’s address in the _______ field.

"Attached:" means...

You should open you email with what?

Is misscutekitty0871@yahoo.com a good email address to use at work? Why or why not?

What should you do before sending your email?

When customers give you their personal information, it's your legal and ethical responsibility to make sure it stays private. Should you use CC or BCC when emailing multiple customers at once?

What are two examples of closing phrases?

“Reply” means

Your boss wants you to email a customer in response to a complaint. The customer’s email address goes in the To field and your boss’s email address goes in the ________ field, so your boss would receive a copy of the email.

You should finish the e-mail with... (2 things)

"Subject:" means...