When generalizations are automatically applied to every member of a group, or making generalizations about a group based on the behavior of a few.

4 steps of service recovery

What does culture affect? (3 main ideas listed)

This can make a huge difference in the outcome of the hospital or clinic visit for medical treatment if a patient does not speak or understand English.

How can generalizations be used (for good)?

This relates to a person's economic and social position in relation to others, based on income, education, and occupation.

___________________ are responsible for the satisfaction of patients.

Prohibited from receiving blood or blood products, even in medical emergencies. The vast majority of medical treatments are acceptable. Organ donation and transplant allowed, but often only components not affected by blood flow.

Name some strategies used to improve culturally-competent care. (3 main ideas listed)

What might patients want to supplement prescribed treatment with?

Treating patients differently because of their weight and/or assuming a patient with broken English is uneducated are examples of ________________.

People are a unique blend of the diversity from within their culture and an accumulation of _____________________.