Team 1
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Team 2
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Teams
Name
Score
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trap
No points!
Oops!
×
seesaw
Swap points!
Okay!
×
rocket
Go to first place!
Okay!
×
baam
Lose 15 points!
Oops!
20
×
Why do travel agents upsell a holiday?
commisson, meet targets, enhance the customer experience.
Oops!
Check
Okay!
Check
20
×
Name 2 specialist holidays
skiing, dark tourism, adventure
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Check
Okay!
Check
10
×
What does travel insurance protect the holiday maker from?
Personal injury, medical, lost luggage etc.
Oops!
Check
Okay!
Check
×
lifesaver
Give 20 points!
Oops!
×
magnet
Take 15 points!
Okay!
×
shark
Other team loses 20 points!
Okay!
×
thief
Give points!
5
10
15
20
25
15
×
Name the UK's 2 largest/well known tour operators
Jet 2 & TUI
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Check
Okay!
Check
15
×
How will a travel agent deliver excellent customer service?
meeting customer needs, postivie body language, professionalism, good communication etc
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Check
Okay!
Check
10
×
Name 3 ancillary products/services that can be added onto a holiday
Travel insurance, extra legroom, airport parking.
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Okay!
Check
15
×
What are ancillary products/services?
extras added onto a holiday
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Check
Okay!
Check
25
×
What is a specialist tour operator and an example
appeals to a specific target market
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Check
Okay!
Check
×
trap
No points!
Oops!
×
seesaw
Swap points!
Okay!
×
shark
Other team loses 10 points!
Okay!
×
thief
Give points!
5
10
15
20
25
15
×
What benefits do ancillary products/services have on the customer?
Better experience & meets their needs
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Check
Okay!
Check
25
×
What is a mass market tour operator and an example?
'supermarket' of holidays for example TUI
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Check
Okay!
Check
20
×
What is the difference between a travel agent and a tour operator?
Tour operator puts the package together, travel agent sells the package.
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Okay!
Check
20
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Name 3 jobs in the head office of a tour operator
finance, marketing, sales.
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Check
Okay!
Check
20
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What is included in a package holiday?
flights, accomodation & transfers
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Check
Okay!
Check
×
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