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Phone Skills
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How many times should you text a person before texting them back?
Only text them one time
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What are some reasons why you would need to actually CALL someone on the phone?
making an appointment, etc...
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Role Play: Make a phone call to schedule a dentist appointment.
Answers Vary
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When are the appropriate times of the day to call or text someone?
Probably between 9 am and 9 pm
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How often do you call someone on the phone?
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Role Play: Make a phone call to report an absence at work.
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When answering the phone, when should you give out personal information?
No
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Role Play: Make a phone call to find out what time the library closes today.
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Role Play: Make a phone call to order a pizza. Remember to include all important information.
Answers vary
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How many phone numbers can you remember?
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Role Play: Make a phone call to find out the business hours of Kohls today.
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Role Play: Make a phone call to invite your friend to the movies. Remember to include all important information.
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How do you think phones be different 100 years in the future?
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Why is it important to write down information from the caller when taking a message?
So that you do not forget any of the information
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What should you do before you hang up the phone with someone?
No - give an example of how you could end the call
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Do you like talking on the phone? Why or why not?
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Why is it important to be polite when answering the phone? Are you polite?
Answers vary
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When calling someone why shouldn’t you talk too long?
The person you are calling might have other things to do
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What should you do if you accidentally dial the wrong telephone number?
Say - I'm sorry, I dialed the wrong number.
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