• C1 unit 5
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  • What is a verb for 'portraying emotion'?
    emoting
  • The article suggests that in the future, interaction with products will be more personal thanks to a new customer-service innovation. What is it?
    The use of holograms in customer service, based on what each individual needs or finds attractive
  • What was the most used emoticon/word in social media last year (according to the article)?
    the heart emoticon
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