Chapter 23: Success through Communication
the process of transmitting information and understanding from one person to another by use of words and nonverbal Expressions, such as body language is ___? Jargon? Communication? Feedback? Coaching?
Communication.
a group of employees from different departments within the healthcare facility that work together to solve operating problems is called a ___? Service recovery? Human relations? Cross functional team? Informal group?
Cross functional team.