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  • If visitors don’t understand your words, what can you do?
    Repeat slowly, use easier words. Use gestures or show pictures.
  • Should you use long, difficult sentences or short, simple ones? Why?
    Use short, simple sentences because they are easier to understand.
  • What should you do if a visitor asks you something you don’t know?
    Say politely, “I’m not sure, but I can find out for you.”
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