1. What is the opposite of a satisfactory outcome, and what negative feeling does that word imply?
An unsatisfactory outcome; it implies disappointment or that expectations were not met.
2. In the sentence "They were apologetic about the mistake", what is the verb form of apologetic? Use it in a sentence about a customer service scenario.
The verb is to apologise. Example: The manager had to apologise to the customer for the long wait.
3. The test uses the phrase 'priority boarding'. Is priority a formal or informal word here? What other nouns does priority commonly collocate with in a business context?
It is fairly formal. It also collocates with project, task, status, and customer.
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