Transfers and Refreshers
Mr. Mark called in to add his wife's cousin's aunt's pastor's niece as an authorized user. Do we keep this call?
Keep
Ms. Martha is legally blind and wants to know about our accessibility services.
Warm Transfer to Disability Support
Mr. Daniel believes his neighbor stole his identity and created a Spectrum Account.
Keep, Advise on spectrum.net/idtheft or send IDTheft Packet