Technical Specialist (Animated Edition)
Ms. Susan called in and advised us her MLB extra innings isnt working. You noticed she has a xumo box what t/s steps would we take to assist.
None. Educate Ms. Susan that those channels only view on box
In the troubleshooting tree, which "Issue" would I select in the video tab to help a customer troubleshoot missing channels/channel unavail/ no signal/ black screen?
Picture
What is the max number of authorized users that can be added to a residential account?
Four