A customer complained about an order received on a day that you did not work. Who is responsible for resolving the issue and making the customer happy?
You
Signals of customer dissatisfaction include: frowning, playing with food, you should do as an ARM ..........
a. Generally, ask if you can help b. State, “I noticed you seem dissatisfied.” c. State your observation of dissatisfaction and ask how or if you can help
What do you need to do to ensure a negative experience becomes a positive one for a customer?
a. Apologise b. Replace the order c. Give a refund if customer asks for it d. Offer the customer a coupon or a dessert to thank them for giving you a chance
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