Security Verification Review

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True or False: A dealership (3rd party) calls for a verbal payoff on a vehicle loan. You can ask them any 3 security pieces to verify them?

True

When a customer is not text capable or may not have or know how to work call waiting, what is the alternative method in obtaining OTP?

5 mandatory pieces (assuming there are no red flags)

True or False: If the customer fails Non-Account Maintenance security, do not proceed to OTP.

True

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