Clothing Problem Scenario: The student bought a sweater online. • The size is incorrect (too big/small). • There’s a stain on the sleeve. • They want to exchange it or get a refund.
Food Complaint Scenario: The student bought a box of cereal, but: • It was expired. • The taste was strange. • They want a refund or replacement.
Furniture Issue Scenario: The student ordered a table online, but: • The package arrived damaged. • Some screws were missing. • They need a replacement part or full replacement.