What is empathy? A) Feeling sorry for someone B) Solving someone’s problem C) Understanding and sharing someone’s feelings D) Ignoring someone’s emotions
C) Understanding and sharing someone’s feelings
Which of the following is an empathetic response? A) "I understand how frustrating this must be for you." B) "That’s not my problem." C) "Why didn’t you check that earlier?" D) "You’ll have to figure it out on your own."
A) "I understand how frustrating this must be for you."
Empathy is understanding the customer's feelings & agreeing with their perspective at all times
False