MAKING A COMPLAINT (hairdresser)
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What have you done! This is the wrong colour!
Is it? I must have misunderstood. Please accept my deepest apologies and the session is on us.
The water is far too hot!
I apologise. Is this better now?
This is outrageous! I asked for something completely different! This is too short.
I'm extremely sorry. Naturally the visit is free of charge. I don't know what to say...
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