MAKING A COMPLAINT (hairdresser)
This is outrageous! I asked for something completely different! This is too short.
I'm extremely sorry. Naturally the visit is free of charge. I don't know what to say...
The water is far too hot!
I apologise. Is this better now?
What have you done! This is the wrong colour!
Is it? I must have misunderstood. Please accept my deepest apologies and the session is on us.