• Cancel Reschedule Guidelines
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  • Requesting to cancel and have the order returned to the VARO (i.e. declines rescheduling w/Optum Serve).
    (CANCLAIMREQ) Canceled at Claimant’s request
  • Canceling for a variety of reasons and at least 24 hours’ notice is being provided. This can include but is not limited to: vacation, work conflict, illness, lack of childcare, transportation issues, appointment conflicts, etc.
    Claimant unavailable
  • Payable – Provider report No Show – Technical Issue
    Telehealth no show due to technical issues (as indicated by Vet/SM, task notes or cancel reason).
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