"Retailers often declare that customers are their most important asset. But, while some sound as if they are paying lip service to the idea, Sally Bailey... is a true believer." The phrase 'paying lip service' means:
Saying you support something without actually doing anything to prove it. (lời nói suông)
"White Stuff amended its floor plans, introducing a false wall that screened off the changing area." The phrase 'screen off' means
to create a private space (ngăn cách)
"‘It’s not rocket science,’ explains Ms Bailey. ‘You just need to listen to what the customer is saying." The phrase 'It's not rocket science' means:
Something that is not very difficult to do or to understand (không khó đâu)
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