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FST Day 7 Review

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Modified True or False. Customer service involves every way a customer interacts with a company, at all stages of the customer journey.

False. Customer Experience.

Name 3 benefits of providing great customer experience.

Promote cust retention, cust lifetime value, stronger brand loyalty, better brand reputability, more competitive advantage

Name 4 examples of good customer experience.

Easy-to-access sso, Proactive messaging around known issues, transparent about pricing, Always-available live CS, Short wait times, realistic expectations,

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