A guest can cancel their room-only reservation for no penalty if cancellation occurs outside ____ days of arrival.
5
A business conflict is one reason we can override deposit forfeiture when a guest cancels a room-only reservation within 4 days of arrival. True or False?
False - There are reasons we can override deposit forfeiture, but business conflicts is not one of those reasons.
What is does it mean to override deposit forfeiture on room-only cancellations?
It means we can override the cancellation policy and refund the guest. This is only allowed for certain cancellation reasons.
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