• Travel Role-Play
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  • A1: You are a receptionist of a 5* hotel. You are very polite and you can deal with annoyed guests. Try to calm down the guest and solve any issues they have. Try to avoid calling the manager.
    B1: You are a wealthy businessman staying at a 5* hotel. You are used to quality service and luxury, but this hotel doesn’t offer it. The room is too small, sta
  • A2: You rent out a flat on Airbnb, and you have been a very popular host so far. Now you have guests who are unhappy about many things. They want to leave and a refund. Persuade them to stay.
    B2: You have used Airbnb before and you never experienced any problems. This time you are very unhappy. The flat is far from the sea, far from the centre, it do
  • A3: You work in a travel agency. Help your clients to chose an ideal holiday. Ask about their budget, preferences, and expectations. Offer advice, suggest different options. Try to persuade them to try an active, adventurous holiday.
    B3: You are planning a holiday. Visit a travel agency and ask for help. Describe your ideal holiday, express your wishes, and ask about all the details. You wan
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