• MGPL
     Help
  • You should create the case under the agent's profile when the agent is calling on behalf of the consumer requesting for a refund? (True or False)
    False
  • What do you do when the agent calls to order supplies?
    Transfer the call and the case to Escalations
  • What step should you take on a transaction with a DD Hold?
    Only when sender or send agent is calling, cold transfer to T2_Holds Skill in InContact
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