What Role Am I Performing
You receive a pop up - Existing Case Found. When you open the case, you see that the customer needs to pay for the Jump Start service. What Role is this?
Intake Role
You receive a ROBO call advising Job 1234567. You enter the job number into the search bar and you see that the case is a failed dispatch. What Role is this?
Dispatcher
A Customer calls in and states that they received a text message regarding the Service Partner not on site. What Role handles this type of call>
Follow Up