To Tow or Not to Tow
Customer calls in for a Jump Start, he has already attempted a Jump start. Do you set up a Tow?
Yes, set up as a tow because customer has already attempted a jump start
Customer is calling in because the ignition key is broken off in the ignition? Do you set up a tow?
Yes, the dealership will have to remove the ignition switch and broken key and then make a new key for the customer
Customer is calling in for a flat tire, customer has 3 flat tires, and a good spare. Do you set up a tow?
No, the SP can change one of the flat tires. That leaves 2 flats and we can tow the vehicle.