🏨 Chapter 2: Polite Communication in Service

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Guest: Good evening. I have a booking. Staff: “Name?”

“Good evening, sir. May I have your name, please?”

Guest: Can you help me find the elevator? Staff: “Go that way.”

“Certainly, ma’am. The elevator is right over there. May I help you with your luggage?”

Guest: Excuse me, where’s the pool? Staff: “Upstairs.”

“It’s on the second floor, next to the gym.”

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