If a customer complains about a late delivery, what is the BEST thing to say? A) "It’s not my fault." B) "I completely understand how you feel." C) "You should just wait."
B
Which is a correct first conditional sentence? A) If the system failed, the company would lose money. B) If the system fails, the company will lose money. C) If the system had failed, the company would have lost money.
B
Which is a correct second conditional sentence? A) If I were you, I would apologise to the customer. B) If I am you, I will apologise to the customer. C) If I had been you, I would have apologised.
A
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