They have lots of questions. They aren't familiar with the products/services. They don't know the staff. They don't know where things are. They may look lost.
How can you spot a loyal customer?
They know the staff. They know the products and services. They know where everything is. They refer their friends and family. They come back again and again.
How can you spot a wandering customer?
They browse everything. They ask random questions. They are just killing time. They don't seem to want to buy anything.
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