What is the internal number that you will use to break up a receive transaction when the transaction is sent from Australia to Nicaragua?
507015
A transaction was sent from Saudi Arabia to Egypt. The sender is now in USA at agent 157448 looking for a refund. How will you assist the caller?
Follow Article Out of Country Refund - Article # 000003845
Agent is asking for an authorization code, but MT TIer 1 CCR generated a reference number after processing a refund. The chat gets transferred to you. How would you assist?
I will refund the new reference number to the agent using an option G.
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