• Recap
     Help
  • Who's profile will I create a case on, when an agent calls on behalf of the customer regarding any request?
    Customer's profile (Article #4037)
  • What do you do when an Agent calls regarding Pin Issues?
    Transfer the call and case to T2_MT-Escalations (Article #3567)
  • What step should you take on a transaction with a DI Hold?
    Cold transfer to T2_Holds Skill in InContact (Article #4365)
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