If the account has direct debit chargebacks, where do you have to transfer the contact?
mp-chargeback-cs@amazon.de
Oops!
Check
Okay!
Check
15
According to the Transfer Guide SOP, what are the steps that you should follow during the investigation process?
Read the contact to understand the reason for the email and to identify the scenario. Investigate the accounts related to the task under investigation.
Oops!
Check
Okay!
Check
5
Delivery information, order status, and account deletion requests.
primary@amazon.de
Oops!
Check
Okay!
Check
boom
Lose 50 points!
Oops!
fairy
Take points!
5
10
15
20
25
rocket
Go to first place!
Okay!
lifesaver
Give 20 points!
Oops!
20
According to the Transfer Guide SOP, what do you have to do if you have to transfer the contact to any queue that is outside of your original stack or region?
If the queue is outside of your original stack or region, use Outlook to send an email to the appropriate queue alias and annotate the contact ID, account ID an
Oops!
Check
Okay!
Check
20
The customer contacts us and, upon investigation, you find that the customer has issues related to a Business-to-Business (B2B) positive verified account.
b2b-investigate@amazon.de
Oops!
Check
Okay!
Check
thief
Give points!
5
10
15
20
25
seesaw
Swap points!
Okay!
shark
Other team loses 10 points!
Okay!
banana
Go to last place!
Oops!
5
Assistance with seller accounts.
sellers-support-transfer@amazon.de
Oops!
Check
Okay!
Check
15
If the account has credit card chargebacks, what do you have to do?
Transfer to cb-info@amazon.de
Oops!
Check
Okay!
Check
10
Contacts regarding an A-to-z Guarantee Claim.
garantie-cs@amazon.de
Oops!
Check
Okay!
Check
eraser
Reset score!
Oops!
fairy
Take points!
5
10
15
20
25
rocket
Go to first place!
Okay!
baam
Lose 25 points!
Oops!
20
Contacts from police or state prosecutor. Every other federal, state, or local government agency correspondence has to be routed to...
