Team 1
0
Team 2
0
Teams
Name
Score
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
Loading
×
trap
No points!
Oops!
×
fairy
Take points!
5
10
15
20
25
×
fairy
Take points!
5
10
15
20
25
×
banana
Go to last place!
Oops!
20
×
I complained _____ the airline ____ the slow service.
to, about
Oops!
Check
Okay!
Check
×
boom
Lose 50 points!
Oops!
×
magnet
Take 25 points!
Okay!
×
shark
Other team loses 10 points!
Okay!
×
baam
Lose 15 points!
Oops!
5
×
What is the verb of 'handling'?
handle
Oops!
Check
Okay!
Check
20
×
The training session helped staff feel confident _____ handling upset passengers.
about/in
Oops!
Check
Okay!
Check
20
×
Very high-quality service.
premium service/business-/first - class
Oops!
Check
Okay!
Check
15
×
The cabin crew are available to offer assistance ___ passengers.
to
Oops!
Check
Okay!
Check
10
×
What is the noun of 'complain'?
Complaint
Oops!
Check
Okay!
Check
×
thief
Give points!
5
10
15
20
25
×
gift
Win 20 points!
Okay!
×
gift
Win 10 points!
Okay!
×
thief
Give points!
5
10
15
20
25
15
×
The airline apologised _____ passengers ___ the delay.
to, for/about
Oops!
Check
Okay!
Check
15
×
things only available to particular people.
exclusive features
Oops!
Check
Okay!
Check
25
×
We are not satisfied ____ the compensation we received for the delay.
with
Oops!
Check
Okay!
Check
15
×
higher standard of seats, food, etc. available on train, aircraft, etc ...
business/first class/ premium service.
Oops!
Check
Okay!
Check
×
seesaw
Swap points!
Oops!
×
fairy
Take points!
5
10
15
20
25
×
fairy
Take points!
5
10
15
20
25
×
thief
Give points!
5
10
15
20
25
20
×
The passengers were getting anxious ____ long queues at check-in.
about
Oops!
Check
Okay!
Check
25
×
What are the adjectives of 'help'?
helpful/unhelpful/helpless
Oops!
Check
Okay!
Check
×
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