Can we schedule PAP unit shipment without PT contact for the referral *AQH04? (F10 in work with referrals, ignore expiration)
No (pap s/u &supplies needtobe scheduled by branch and homevisit/not clinic)
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15
IB call: scheduling call back, PSA, order has no changes - ready, call flow completed, how do you resolve the case?
Re-route order to the branch in ANA, nonZIP search, BU listed in basket profile, add F13
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20
When should we send the RIF via FAX and Email to the Apria Sales Representative?
Unreachable PT, Fax Referral - no portal, Cancelled RIF.
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15
Which Scheduling attempt (s) would we not call the patient, & instead text/add follow-up code instead?
S2A, S4A
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15
What type of patients are we scheduling on the PAP calendar?
Non-Acuity or PSA; PT requests to be Direct Shipped unit, and Setup in person.
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seesaw
Swap points!
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fairy
Take points!
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gift
Win 15 points!
Okay!
thief
Give points!
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baam
Lose 25 points!
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shark
Other team loses 10 points!
Okay!
shark
Other team loses 10 points!
Okay!
thief
Give points!
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15
Inbound call: PT is returning a call from PAP Processing regarding a new order, what are your first steps?
Hipaa verify in ACIS, pull ANA Q case in search. Review RIF, gather info. Resolve F/U on Q-case. Todays date. Save/Close. Add F13 comments. Adv next steps - SC
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15
When re-routing back to the branch for Delivery/Setup do you need to add a follow-up code to ANA?
No, you will select actions, re-route, route w/o zip, select the original work queue BU
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20
IB Call: Patient returning CQ call requesting insurance as it came back invalid ID. What do you do?
Add ALL insurance information in the Scheduling ACIS template, update the Q-case in ANA w/ comment stating IVR in ACIS comments. Update to today's date. Save.
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20
OB Team, Referral Allows shipping w/o PT contact. No PSA. No Acuity. S3A. PT Contact confirmed. Demos are valid. PT had pap before, change mask to Airtouch N30i Med - now what?
Cancel the Active WO, using N=reentered, Select No, do not cancel intake. Update the intake. F3, reassign to BPMORDER. Requeue the order to CQ. Add F13 notes.
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15
When are we not going to send the RIF to the Apria Sales Representative via email?
