You don't know how to react when a customer is upset. You would like training on how to best respond to an upset customer. (1. State problem 2. Explain how you tried to solve the problem on your own 3. State what you need the person to do)
1. I don't know how to react to an upset customer 2. I have tried looking it up 3. Could I please have training on how to respond to an upset customer?
Oops!
Check
Okay!
Check
15
You need to start picking up your little sister after school. You need to change your work hours to come a little earlier and leave work earlier. (1. State problem 2. Explain how you tried to solve the problem 3. State what you need to do
1. I need to pick my sister up but I'm working 2. I have asked my mom if there's another way to get my sister 3. Could I please come to work a little earlier?
Oops!
Check
Okay!
Check
seesaw
Swap points!
Oops!
seesaw
Swap points!
Okay!
shark
Other team loses 20 points!
Okay!
banana
Go to last place!
Oops!
15
You are being trained at your job and the trainer is speaking too quickly. (1. State problem 2. Explain how you tried to solve the problem on your own 3. State what you need the person to do)
1. I can't understand because he's talking too fast. 2. I tried listening 3. Could you please repeat that/talk slower?
Oops!
Check
Okay!
Check
10
What should you do if your teacher stepped out of the room but you have a question?
See if a peer can help or wait until the teacher comes back to ask the question.
Oops!
Check
Okay!
Check
10
What should you do if you are asked to complete a job but you don't have all the materials that you need? (e.g. decorate a door but you don't have any tape)
Ask someone else for the materials that you need.
Oops!
Check
Okay!
Check
15
There is a timed written test during the job interview. You don't do well under pressure and need more time to finish. (1. State problem 2. Explain how you tried to solve the problem on your own 3. State what you need the person to do)
1. I need more time to finish 2. I tried my best to finish in the time I was given 3. Could I please have some extra time to finish this part of the interview?
Oops!
Check
Okay!
Check
lifesaver
Give 25 points!
Oops!
fairy
Take points!
5
10
15
20
25
gift
Win 10 points!
Okay!
baam
Lose 20 points!
Oops!
15
You don't feel like you've had enough training on the new computer system at work. You want additional training. (1. State problem 2. Explain how you tried to solve the problem on your own 3. State what you need the person to do)
1. I don't have enough training 2. I have tried to learn it on my own 3. Could I please have more training on the new computer system so I can know it better?
Oops!
Check
Okay!
Check
eraser
Reset score!
Oops!
gift
Win 25 points!
Okay!
rocket
Go to first place!
Okay!
banana
Go to last place!
Oops!
15
You need help with a problem on a worksheet that you do not understand. (1. State problem, 2. Explain how you tried to solve the problem on your own, 3. State what you need that person to do)
1. I don't understand this problem 2. I reviewed my notes 3. Could you please help me with problem #15?
Oops!
Check
Okay!
Check
10
What should you do if you come to class and realize that you did not do last nights homework?
Tell the teacher that you forgot and see if you can turn it in tomorrow.
Oops!
Check
Okay!
Check
15
At staff meetings your boss only gives the information verbally, but you struggle to write down all the words. You want a copy of important information. (1. State problem 2. Explain how you tried to solve the problem 3. State what you need)
1. I can't write down all the words and want a copy 2. I have tried to write it all down 3. Could I please get a copy of the important information?
Oops!
Check
Okay!
Check
15
You want to take your test in a quiet environment away from your peers to help you concentrate (1. State problem, 2. Explain how you tried to solve the problem on your own, 3. State what you need that person to do)
1. It is difficult for me to take tests in noisy places. 2. I have tried using headphones to block out noise 3. Could I please take my test in a quiet place?
Oops!
Check
Okay!
Check
15
Some tasks at your job need to be done at specific times. You struggle to remember what to do at what time. You need a detailed schedule for when to complete each task.
1. I can't remember what to do at what time 2. I have tried to remember by writing it on my own 3. Could you please give me a schedule for each task?
Oops!
Check
Okay!
Check
15
You did not understand what the teacher said and need to ask for clarification (1. State problem, 2. Explain how you tried to solve the problem on your own, 3. State what you need that person to do)
1. It is hard for me to understand the teacher 2. I have asked my peers 3. Could you please explain that again?
