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15
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Why do companies overbook?
To make more money
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15
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Why do airlines sell extra tickets?
It usually increases their total profit
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baam
Lose 25 points!
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gold
Win 50 points!
Okay!
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gift
Win 25 points!
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lifesaver
Give 10 points!
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15
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What does “bumping a passenger” mean?
Removing someone from a flight they paid for
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15
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How much money does the airline lose for bumping one passenger in the example?
$800
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How many people get bumped from flights each year?
About 50,000
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15
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What does overbooking mean?
Selling more spots than a business really has
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15
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What is the main topic of the text?
Overbooking
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lifesaver
Give 25 points!
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gold
Win 50 points!
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shark
Other team loses 25 points!
Okay!
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banana
Go to last place!
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heart
Other team wins 25 points!
Oops!
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gift
Win 15 points!
Okay!
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gift
Win 20 points!
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baam
Lose 10 points!
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15
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Why do some people think overbooking is unethical?
Because the same seat is sold to two people
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Why does overbooking make customers angry?
Because they lose their place or have to wait
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What tools do airlines use to decide how many extra tickets to sell?
Probabilities and computer models
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What happens if airlines sell too few tickets?
Some seats stay empty and they lose money
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15
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How much does one ticket cost in the example?
$250
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baam
Lose 20 points!
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rocket
Go to first place!
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shark
Other team loses 25 points!
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thief
Give points!
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