Pt is within 30 days of set up but has already received a no charge mask, but hates it and wants another. How do you proceed?
options 1. purchase oop if not Medicare/medicaid, 2, go back to original mask 3. troubleshoot current mask, sizes etc. 4. key mask refit for LB to decide
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5
Where does the tubing attach on the F30i mask?
top of the head
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eraser
Reset score!
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gift
Win 20 points!
Okay!
fairy
Take points!
5
10
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25
baam
Lose 10 points!
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10
What are the steps to changing the humidity settings on the S11?
start at homescreen, touch My Options, scroll to humidity and touch to select, can then tap desired level, press ok to save
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15
Pt calls in to set up unit. Please tell us the 4 set up steps and then next steps of call
plug in power, attach water chamber, attach tubing, connect mask. You can then walk them thru menu screens, mask fit, app download etc.
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10
Where can pts see their nightly data on their machines? Both resmed and Lunas
My Sleep view- Resmed, Reports- Lunas
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20
Pt calls in and states they are burping air, and bloated, what is cause and what can we do to help?
Aerophagia- swallowing air. comfort settings, proper mask fit, switch different mask (ff more issues) can use nasal with chin strap, sleep on side, keep using
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15
Your Pt is not found in Airview or React Health connect, how do you proceed?
Zen desk to add pt-- but first make sure the pt doesn't have Kaiser LOL
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10
Day 70, Pt is using AirFit F20 and likes his mask, but his having leaks. Pt has a beard. What is a possible solution?
Reach out to Zen to see if we can send no charge airTOUCH F20 cushion, or get him to resupply to order if elig
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10
Pt calls in stating their unit says "Motor life exceeded", how do you proceed.
The "Motor Life Exceeded" message on ResMed devices indicates that the machine has surpassed its optimal performance time, contact Dr for Rx
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banana
Go to last place!
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seesaw
Swap points!
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rocket
Go to first place!
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banana
Go to last place!
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10
Pt is a mouth breather. What are 3 solutions they could try to still be able to use PAP therapy?
if using a nasal mask can try chin strap or mouth tape. Or they can use a full face mask.
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15
what is ramp? and when do we use it?
starts at lower pressure and slowly ramps up to Rx'd pressure. Turn off if pt feels like they aren't getting enough air, Turn on if pt feels like too much press
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20
When is this pt elig for a new kit? hard: 0724 BHB238, easy: 0257/ CKN085
hard 10/18/25, easy now
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10
Pt states they have water dripping on their face; how do you proceed?
Rainout! check humidity settings and tubing type. Can lower humidity, get heated tubing, up tubing temp, offer tubing wrap depending on situation. unit placemen
