Sleep Coach ABAY 2 | Baamboozle - Baamboozle | The Most Fun Classroom Games!

What are the 4 models of travel cpaps do we sell?

Resmed Airmini, Transcend Micro, Breas Z2 and Luna TravelPAP

Oops!

Check

Okay!

Check

seesaw

Swap points!

Oops!

rocket

Go to first place!

Okay!

rocket

Go to first place!

Okay!

thief

Give points!

thief

Give points!

rocket

Go to first place!

Okay!

gift

Win 25 points!

Okay!

banana

Go to last place!

Oops!

A patient calls in 43 days in, nasal mask that is struggling with high leaks. What do you do?

Probing questions, tried different sized cushions, mask fit feature, mouth breather? Chin strap? Reach out to Zen to see approves no charge past 30 days?

Oops!

Check

Okay!

Check

What comment types do we use as Sleep Coaches?

PU PAPCOMPMONITOR, or ST, SETUPCALL

Oops!

Check

Okay!

Check

Name 3 cleaning products we sell on Apria Direct

Oops!

Check

Okay!

Check

How do you add a Dr to Airview? Please show using

Sleep Coach Playbook

Oops!

Check

Okay!

Check

what are 3 reasons you would reach out to Zen desk?

Do not contact, add pt to portal, escalation/sup call, approval for no charge over 30 days, etc

Oops!

Check

Okay!

Check

You have search your patient in the appropriate portal (Airview or React Health) by both the serial number and name and they are not found. What to you do?

Contact Zen- do not add pt yourself

Oops!

Check

Okay!

Check

Demonstrate a No Charge mask process

https://owensminor-my.sharepoint.com/personal/aadams9_owens-minor_com/_layouts/15/Doc.aspx?sourcedoc={53ef4994-2e74-4093-87dc-34e2831b75ea}&action=view&wd=targe

Oops!

Check

Okay!

Check