"The noise from the room next door is too loud. Itโs past midnight, and I canโt get any rest."
Main Concern: Noise disturbance from other guests
Oops!
Check
Okay!
Check
15
"I was charged for something I didnโt use from the minibar. I need this to be fixed immediately."
Main Concern: Incorrect billing for minibar items
Oops!
Check
Okay!
Check
monster
Reset all scores!
Oops!
rocket
Go to first place!
Okay!
rocket
Go to first place!
Okay!
banana
Go to last place!
Oops!
lifesaver
Give 20 points!
Oops!
rocket
Go to first place!
Okay!
fairy
Take points!
5
10
15
20
25
banana
Go to last place!
Oops!
banana
Go to last place!
Oops!
shark
Other team loses 10 points!
Okay!
rocket
Go to first place!
Okay!
banana
Go to last place!
Oops!
15
"The towels in my room havenโt been changed, and the bathroom wasnโt cleaned properly. I expected better housekeeping service."
Main Concern: Poor housekeeping service
Oops!
Check
Okay!
Check
15
"The pool area is supposed to open at 8 AM, but itโs still closed. I planned my morning around this."
Main Concern: Pool not open on time
Oops!
Check
Okay!
Check
15
"I ordered room service an hour ago, but my food still hasnโt arrived. Iโm really hungry, and no one is answering the phone when I call to check on it."
Main Concern: Delayed room service order
Oops!
Check
Okay!
Check
15
"I specifically requested a non-smoking room, but my room smells like cigarette smoke. I have allergies, and itโs really uncomfortable."
Main Concern: Wrong room assignment with cigarette smell
Oops!
Check
Okay!
Check
15
"The air conditioning in my room isnโt working properly. Itโs way too hot, and I canโt sleep."
Main Concern: Broken air conditioning
Oops!
Check
Okay!
Check
banana
Go to last place!
Oops!
seesaw
Swap points!
Okay!
fairy
Take points!
5
10
15
20
25
lifesaver
Give 15 points!
Oops!
15
"I booked a king-size bed, but my room has two single beds instead. This is not what I paid for."
Main Concern: Wrong room type given
Oops!
Check
Okay!
Check
15
"I asked for a wake-up call at 6 AM, but no one called me. I almost missed my flight!"
Main Concern: Missed wake-up call request
Oops!
Check
Okay!
Check
15
"The Wi-Fi connection keeps dropping, and I need it for an important work meeting. This is very frustrating!"