Once the case is created, I click on the change owner button next to my name. Then from the drop down I select queue and then select the queue to transfer.
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Check
Okay!
Check
banana
Go to last place!
Oops!
shark
Other team loses 15 points!
Okay!
rocket
Go to first place!
Okay!
lifesaver
Give 25 points!
Oops!
15
Paying is bill is the only option for customers under our Express Payment Service? (True/False)
False. The customer can send money also to inmates in correctional facilities like JPAY or FBOP
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Check
Okay!
Check
boom
Lose 50 points!
Oops!
star
Double points!
Okay!
fairy
Take points!
5
10
15
20
25
lifesaver
Give 15 points!
Oops!
15
What is warm and cold transfers ?
Warm transfer - We stay on the line and speak to the CCR for the other department and then transfer the call. Cold Transfer - We directly transfer the call.
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Okay!
Check
15
What are the terms we can use for MoneyGram Plus Rewards Program
MoneyGram Plus Rewards Membership, MG Plus Rewards Number, MG Plus Rewards Program, Complimentary Program
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Okay!
Check
15
What is the article that I need to follow if an agent is calling for technical issues ?
Article # 000003846 - Agent Technical Issues
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Okay!
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15
What do you understand by Account Deposit Service
Receiver does not need to go to MG location to pick up the money and the money will be deposited into the receiver's bank account
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Check
Okay!
Check
baam
Lose 25 points!
Oops!
rocket
Go to first place!
Okay!
fairy
Take points!
5
10
15
20
25
baam
Lose 20 points!
Oops!
15
What are the benefits of MoneyGram Plus Rewards Program
Discounts, Notifications, Premier Status, Transaction History
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Okay!
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15
How do we edit a case ?
Click on the edit button or click on the pen icon next to the tab that needs to be editted.
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Check
Okay!
Check
lifesaver
Give 20 points!
Oops!
gift
Win 25 points!
Okay!
fairy
Take points!
5
10
15
20
25
baam
Lose 25 points!
Oops!
15
What are the different options under Agent tab in SalesForce, that I can use to search for an Agent's profile
Agent #, Agent LMS, Agent Name, Kiosk number or Address
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15
What do you understand by Home Delivery Service?
Receiver will get the money delivered to his home.
