In Dubai • Coffee is served at the beginning of the meeting? • The exchange of business cards is simultaneous? • Your meeting may be interrupted for prayer?

You are speaking at a business meeting and the Japanese delegate closes his/her eyes. What does this mean? • S/he is tired, maybe suffering from jet lag? • S/he is disengaged? • s/he is concentrating and listening hard?

When delegating tasks to an Indian colleague, s/he responds to all your questions with a ‘yes’. This means: • s/he is showing respect? • s/he understands completely? • s/he will do as you ask?

A prospective client, in Japan, gives you her business card. What should you do?

Slurping your soup loudly is NOT considered rude in: • France? • Japan? • The United Kingdom?

In which country you should never eat all the food on your plate, as it implies that the host did not provide enough food? • Italy? • China? • India?

In which of these countries is it expected that you always raise your glass lower than your senior manager? • Italy? • Argentina? • South Korea?

In which country does nodding your head up and down mean ‘no’? • Bulgaria? • Russia? • Thailand?

You are meeting clients , where you understand they have a relaxed attitude to time. When do you aim to arrive for your meetings? • A few minutes early, as you would at home?• Five to ten minutes late?

When conducting business in Germany, is it best to: • Buy local beer and take it to a meeting as a gift? • Not waste anyone’s time; be punctual and direct? • Give out your business cards to everybody?

What Is Culture Shock?

When talking with members of your team who do not speak your language as your first language, what do you do? • Speak more loudly and slowly than usual?• Speak naturally but avoid using jargon, colloquial language and idioms?