You need to send a service provider to pick up a vehicle located on a military base. What type of information must you provide the service provider?

When a client calls back to cancel a case, the first thing you should do is determine whether the case has been dispatched or not.

What type of things must you consider when attempting to secure servicing for a vehicle?

The vehicle needs to be towed , is on the highway in TN. The client has not provided an exact address. In order to locate the vehicle, what information do you need from the client?

There has been a large snowstorm up and down the East Coast which has caused delays. The vehicle you are trying to tow to storage is in Virginia which has an Agero weather code of Yellow. What does yellow mean?

The service provider calls back to let Agero know when he got to the accident scene, he needed to add 45 min of labor an d 45 min of additional winching to complete the tow due to the condition of the vehicle. What must you do to the ASM?

A new case is received missing the address of the repair shop. You try to contact the client, cannot reach them and are unable to find the location online. In order to move the case forward, what feature can you use to prompt the client to

The vehicle you are trying to tow is in Portland, Oregon. It is 9 pm on Monday night and the repair shops are closed. what must you do?

In an ASM Case, if the tow destination is closed or unknown, what should you do?

Whan a provider calls in to update an ASM case to an SLM, where would you check to confirm if the client needs to be contacted to advise them of the charges?