What is the name of the air program?
Princess EZair
How soon can you get details on EZair Flights for a booking?
You can present your clients with all of the details of their Princess EZair itinerary as early as 330 days prior to the end of their vacation or as late as 4 d
True or False: The cruise must be reserved and deposited before air can be booked.
True
Does Princess EZair provides Late Arrival Protection?
Yes! If an airline delay causes you to miss embarkation, Princess routes you to the next appropriate port of call. For Post Cruise Missed Flights
Could Princess EZair be canceled if names are incorrect on a booking?
Yes so, be sure that the correct legal names match the guest's Passport and on the cruise booking before reserving flights.
True or False: When cancelling Flexible air A refund may be issued, less the cancellation fee.
True! A refund may be issued, less the cancellation fee if air is canceled 45 days or less from the first flight or sail date.
Will I get a refund if I cancel Restricted air?
A 100% cancellation fee applies. No Refund is issued.
If I want to file a claim for my EZair fees through PVP, my PVP must be ______?
The PVP plan cost MUST have been paid for prior to the cancellation for coverage to apply.
Name 3 things I need to be careful about when making changes to a booking with PVP. KB0015071
The guest is removed from the booking *guests name change or correction *The booking is cancelled *The gateway city is changed *Rebooked to a new sailing
In Princess Answers find an article that you can use to research EZair Name corrections.
KB0010807 Princess EZair - Name Corrections
Find an article to research Guidelines for Transferring Calls to Travel Services
KB0018102 Call Center Call Type Handling By Department
