Day 3 Review 2 | Baamboozle - Baamboozle | The Most Fun Classroom Games!

Can a customer swap from HSA to AHS at renewal?

Oops!

Check

Okay!

Check

seesaw

Swap points!

Oops!

fairy

Take points!

gift

Win 20 points!

Okay!

banana

Go to last place!

Oops!

If after a brief attempt you cannot save a customer wishing to cancel, which department would you transfer them to?

Retention

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Okay!

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Can a customer whose contract was previously cancelled, reinstate coverage?

No - They would have to start a new DTC contract

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Okay!

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Fill in the blank: Understanding a customers _________ needs sets you up to build value as it relates to the customer.

Specific

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Okay!

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Fill in the blank: A _______ renewal is when a customer funds/promises a renewal before their expiration date.

Future

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Okay!

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Can you renew an invalid evergreen customer?

Yes

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Okay!

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boom

Lose 50 points!

Oops!

shark

Other team loses 25 points!

Okay!

rocket

Go to first place!

Okay!

baam

Lose 20 points!

Oops!

Is the following a probing question: "Is your home a single-family residence under 5,000 sq. ft."

No - This would be a qualifying question

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Okay!

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Fill in the blank: Agents are expected to earn a ________ from QA on the scored calls.

80%

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Okay!

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Do you have to read the limitations & liability after EVERY sale?

No! Only after DTC sales

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Okay!

Check

baam

Lose 20 points!

Oops!

fairy

Take points!

shark

Other team loses 15 points!

Okay!

banana

Go to last place!

Oops!

Is the following statement a good example of building rapport: While many companies can beat us on price, none can build us on cost!

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Okay!

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thief

Give points!

gold

Win 50 points!

Okay!

gift

Win 20 points!

Okay!

banana

Go to last place!

Oops!

What are the most important elements of the Selling & Securing section of the QA guide?

Asking Probing Questions, Assuming the Sale & Overcoming Objections

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Why is it important to acknowledge with empathy?

It's crucial to start by acknowledging a customer's concerns before trying to overcome. Otherwise, we could sound dismissive or argumentative.

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Okay!

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