If the account was previously enforced in NA marketplace, what are the correct steps to follow?
Transfer the contact to fraud-priority@amazon.com, annotate and explain why you are transferring..
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5
Assistance with seller accounts.
sellers-support-transfer@amazon.de
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20
The customer contacts us and, upon investigation, you find that the customer has issues related to a Business-to-Business (B2B) positive verified account.
b2b-investigate@amazon.de
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Okay!
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15
The customer's GC balance has been used during ATO...
bri-gc-investigate@amazon.de
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seesaw
Swap points!
Oops!
rocket
Go to first place!
Okay!
rocket
Go to first place!
Okay!
baam
Lose 25 points!
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5
Accounts closed for abuse, where do you have to transfer the contact?
cis@amazon.de
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5
If the account is in Supressed sts, what do you have to do?
Annotate and transfer the contact to CS/primary.
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20
Contacts from police or state prosecutor. Every other federal, state, or local government agency correspondence has to be routed to...
The customer contacts us and, upon investigation, you find that the customer has issues related to a Business-to-Business (B2B) positive verified account.
b2b-investigate@amazon.de
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Okay!
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5
The customer contacts us regarding an account in FR, where do you have to transfer the contact?
investigation@amazon.fr
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Okay!
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5
APA customer requests that BRI does not handle.
apa-cs-primary@amazon.de
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Okay!
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eraser
Reset score!
Oops!
gift
Win 15 points!
Okay!
rocket
Go to first place!
Okay!
banana
Go to last place!
Oops!
25
The customer contacts us and, upon investigation, you find that the customerโs account has been enforced by the B2B team and that the order in question has been paid with Pay-By-Invoice (PBI).
business-to-business-pbi-purchasing@amazon.de
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15
Their account is in Fraud or Hold status, the customer is inquiring about an order that was cancelled by the GC team, and their GC was revoked.
bri-gc-investigate@amazon.de
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Okay!
Check
banana
Go to last place!
Oops!
gift
Win 20 points!
Okay!
shark
Other team loses 15 points!
Okay!
banana
Go to last place!
Oops!
15
If the account has direct debit chargebacks, where do you have to transfer the contact?