Transfer every federal, state, or local government agency correspondence, inquiries by lawyers, banks, or any other third party to NLE Bescheinigungen.
bescheinigungen@amazon.de
Oops!
Check
Okay!
Check
monster
Reset all scores!
Oops!
seesaw
Swap points!
Okay!
shark
Other team loses 10 points!
Okay!
banana
Go to last place!
Oops!
thief
Give points!
5
10
15
20
25
gift
Win 5 points!
Okay!
fairy
Take points!
5
10
15
20
25
lifesaver
Give 20 points!
Oops!
20
Contacts from police or state prosecutor. Every other federal, state, or local government agency correspondence has to be routed to...
Delivery information, order status, and account deletion requests.
primary@amazon.de
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Check
Okay!
Check
15
Their account is in Fraud or Hold status, the customer is inquiring about an order that was cancelled by the GC team, and their GC was revoked.
bri-gc-investigate@amazon.de
Oops!
Check
Okay!
Check
5
If the account is in Supressed sts, what do you have to do?
Annotate and transfer the contact to CS/primary.
Oops!
Check
Okay!
Check
15
If the account has credit card chargebacks, what do you have to do?
Transfer to cb-info@amazon.de
Oops!
Check
Okay!
Check
25
The customer contacts us and, upon investigation, you find that the customerâs account has been enforced by the B2B team and that the order in question has been paid with Pay-By-Invoice (PBI).
business-to-business-pbi-purchasing@amazon.de
Oops!
Check
Okay!
Check
15
If the account was previously enforced in NA marketplace, what are the correct steps to follow?
Transfer the contact to fraud-priority@amazon.com, annotate and explain why you are transferring..
Oops!
Check
Okay!
Check
5
Assistance with seller accounts.
sellers-support-transfer@amazon.de
Oops!
Check
Okay!
Check
20
The customer contacts us and, upon investigation, you find that the customer has issues related to a Business-to-Business (B2B) positive verified account.
b2b-investigate@amazon.de
Oops!
Check
Okay!
Check
heart
Other team wins 15 points!
Oops!
star
Double points!
Okay!
rocket
Go to first place!
Okay!
baam
Lose 15 points!
Oops!
5
The customer contacts us regarding an account in FR, where do you have to transfer the contact?
investigation@amazon.fr
Oops!
Check
Okay!
Check
15
According to the Transfer Guide SOP, what are the steps that you should follow during the investigation process?
Read the contact to understand the reason for the email and to identify the scenario. Investigate the accounts related to the task under investigation.
Oops!
Check
Okay!
Check
20
According to the Transfer Guide SOP, what do you have to do if you have to transfer the contact to any queue that is outside of your original stack or region?
If the queue is outside of your original stack or region, use Outlook to send an email to the appropriate queue alias and annotate the contact ID, account ID an
