The customer contacts us regarding an account in FR, where do you have to transfer the contact?
investigation@amazon.fr
Oops!
Check
Okay!
Check
15
The customer contacts us and, upon investigation, you find that the customer has issues related to a Business-to-Business (B2B) positive verified account.
b2b-investigate@amazon.de
Oops!
Check
Okay!
Check
15
If the account was previously enforced in NA marketplace, what are the correct steps to follow?
Transfer the contact to fraud-priority@amazon.com, annotate and explain why you are transferring..
Oops!
Check
Okay!
Check
thief
Give points!
5
10
15
20
25
gold
Win 50 points!
Okay!
shark
Other team loses 25 points!
Okay!
baam
Lose 10 points!
Oops!
15
The customer's GC balance has been used during ATO...
bri-gc-investigate@amazon.de
Oops!
Check
Okay!
Check
eraser
Reset score!
Oops!
magnet
Take 10 points!
Okay!
gift
Win 20 points!
Okay!
baam
Lose 10 points!
Oops!
20
The customer contacts us and, upon investigation, you find that the customer has issues related to a Business-to-Business (B2B) positive verified account.
b2b-investigate@amazon.de
Oops!
Check
Okay!
Check
20
Contacts from police or state prosecutor. Every other federal, state, or local government agency correspondence has to be routed to...
According to the Transfer Guide SOP, what do you have to do if you have to transfer the contact to any queue that is outside of your original stack or region?
If the queue is outside of your original stack or region, use Outlook to send an email to the appropriate queue alias and annotate the contact ID, account ID an
Oops!
Check
Okay!
Check
15
If the account has credit card chargebacks, what do you have to do?
Transfer to cb-info@amazon.de
Oops!
Check
Okay!
Check
15
According to the Transfer Guide SOP, what are the steps that you should follow during the investigation process?
Read the contact to understand the reason for the email and to identify the scenario. Investigate the accounts related to the task under investigation.
Oops!
Check
Okay!
Check
baam
Lose 20 points!
Oops!
fairy
Take points!
5
10
15
20
25
shark
Other team loses 10 points!
Okay!
baam
Lose 20 points!
Oops!
heart
Other team wins 25 points!
Oops!
gift
Win 25 points!
Okay!
gift
Win 10 points!
Okay!
baam
Lose 25 points!
Oops!
15
If the account has direct debit chargebacks, where do you have to transfer the contact?
mp-chargeback-cs@amazon.de
Oops!
Check
Okay!
Check
5
Assistance with seller accounts.
sellers-support-transfer@amazon.de
Oops!
Check
Okay!
Check
25
The customer contacts us and, upon investigation, you find that the customer’s account has been enforced by the B2B team and that the order in question has been paid with Pay-By-Invoice (PBI).
