Team 1
0
Team 2
0
Teams
Name
Score
1
2
3
4
5
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7
8
9
10
11
12
13
14
15
16
Loading
×
seesaw
Swap points!
Oops!
×
fairy
Take points!
5
10
15
20
25
×
rocket
Go to first place!
Okay!
×
banana
Go to last place!
Oops!
15
×
I want my money _______, please.
I want my money BACK, please.
Oops!
Check
Okay!
Check
15
×
That's no problem. I'm _____ sorry about that.
That's no problem. I'm SO sorry about that.
Oops!
Check
Okay!
Check
×
baam
Lose 15 points!
Oops!
×
star
Double points!
Okay!
×
gift
Win 10 points!
Okay!
×
lifesaver
Give 25 points!
Oops!
15
×
The customer says: "I want my money back." You say: ___________
What seems to be the problem? / What exactly is the problem?
Oops!
Check
Okay!
Check
15
×
I'm not ______ happy with the service.
I'm not REALLY happy with the service.
Oops!
Check
Okay!
Check
×
baam
Lose 25 points!
Oops!
×
rocket
Go to first place!
Okay!
×
gift
Win 10 points!
Okay!
×
baam
Lose 25 points!
Oops!
15
×
How often do you hear people complain in a restaurant?
---
Oops!
Check
Okay!
Check
15
×
I'm terribly sorry for the _____________.
I'm terribly sorry for the INCONVENIENCE.
Oops!
Check
Okay!
Check
15
×
RESPOND TO: "I'm really not happy with the service."
What exactly is the problem? / What seems to be the problem?
Oops!
Check
Okay!
Check
15
×
Has anyone ever complained to you about something?
---
Oops!
Check
Okay!
Check
15
×
RESPOND TO: "There's hair in my food."
I'm so sorry about that. / I'm terribly sorry for the inconvenience. / I'm sorry to hear that.
Oops!
Check
Okay!
Check
15
×
What ________ to be the problem?
What SEEMS to be the problem?
Oops!
Check
Okay!
Check
15
×
What is the last thing you complained about at a shop / restaurant?
---
Oops!
Check
Okay!
Check
15
×
I'm sorry to bother you, but _____ ________ there's a problem with my steak.
I'm sorry to bother you, but I'M AFRAID there's a problem with my steak.
Oops!
Check
Okay!
Check
×
baam
Lose 10 points!
Oops!
×
star
Double points!
Okay!
×
shark
Other team loses 10 points!
Okay!
×
banana
Go to last place!
Oops!
×
Restart
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