Customer Service | Baamboozle - Baamboozle | The Most Fun Classroom Games!

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10

In the communication process, the sender is the individual who initiates a message and is also called the communicator

True or False

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10

_______ are something that you must have, in order to live.

Needs

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10

A ________ is something that generally fulfills a need.

Want

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10

Give three examples of Needs

food, water, and shelter

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10

When a customer goes to a supermarket, identify one need that he or she has

(i) The need to feel welcome a. (ii) The need to be understood

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10

Identify the person in the image

Patient

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10

_______ are the people that pay for and use the products or services your company offers

External customers

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10

Give two examples of Written Communication

Letter, Report and Brochure

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monster

Reset all scores!

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rocket

Go to first place!

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fairy

Take points!

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25

lifesaver

Give 5 points!

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trap

No points!

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magnet

Take 15 points!

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fairy

Take points!

5

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25

baam

Lose 25 points!

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10

Give two examples of face to face communication.

interview, presentation and Meeting

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10

Identify the type of need

The need to feel important

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10

Identify the type of customer need

The need to understood

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10

What is the difference between Listening and Hearing

Hearing is a physical activity while listening is an intellectual activity

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heart

Other team wins 5 points!

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gold

Win 50 points!

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rocket

Go to first place!

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thief

Give points!

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25

seesaw

Swap points!

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rocket

Go to first place!

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gift

Win 20 points!

Okay!

banana

Go to last place!

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