A person with _________ ____________ can control their emotions and show empathy.

__________ at a job can be learned through both training and experience.

When a company needs to check the standards reached in training sessions it can use ____________ to do this.

Why can it be difficult to find the __________ to learn while on the job?

When there is _______ between people, it means that there is ______________ and friendly agreement in a conversation.

Do you think that _________ programmes help junior staff to develop?

Should a mentor encourage a mentee to solve problems using __________ thinking or tell them what to do based on their own?

What kinds of things do people learn in job-related ________?

A ______ ___ comprises what a person can or can't do.

Is it better to have an external _______ for courses or can someone from the company take on this role?

Employers are finding that making e-learning training available to employees adds to their __________ as they can access the courses when and where they like

_________ _________ are used to teach skills for the workplace

We generally begin with a _____ ________ so that we know which training programmes to offer to which employee.